Deloitte | Cognitive Collaboration
Intelligent augmentation is “not building machines that think like humans, but designing machines that help humans think better.”
The Conversation | Neuroscience and AI can help improve each other
Because the brain and machine learning systems use fundamentally different algorithms, each excels in ways the other fails miserably.
IDG | Top IT spending priorities for 2020
Improving customer experience is a top priority for many CIOs budgeting for 2020.
HBR | How Digital Design Drives User Behavior
Decisions of all kinds are increasingly made on screens — and with that comes an often-ignored consequences.
Opus Research | “2020 Vision” for Conversational Commerce
It would be poetic justice for 2020 to be the year that everything in Conversational Commerce comes into focus.
Gartner | 69% of Managers Work will be Automated by 2024
By 2024, Gartner predicts that virtual personal assistants and chatbots will replace almost 69% of manager’s workloads.
OneReach.ai leads the pack; “in a class of its own”
UX Magazine assessed each vendor on Gartner’s list of conversational AI platforms and found OneReach.ai to be “in a class of its own.”
WSJ | The Business Case for Conversational AI
Enterprises expect conversational AI may first augment, and then displace, a number of traditional web and mobile applications.
Gartner’s Top 10 Strategic Technology Trends 2020
Gartner, Inc. announced its top ten strategic technology trends for 2020.
Intelligent Customer and Employee Experiences | Webinar
Most people have a common problem – they don’t have enough important conversations. But it’s not because they need more tools for creative problem-solving conversations – they need more time.