Recently, I was asked about voice replication technology and whether there were potential applications in…
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Ethics Of Experiential AI
“We shape our tools and thereafter our tools shape us.” I had the extremely good…
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Conversational Interfaces Scale in Ways GUIs Never Will
Attempts at scaling GUIs, like Sharepoint and Salesforce, ultimately revealed the hard truth that a UI with a hundred tabs designed by as many people is even worse to navigate than it sounds. Salesforce acquired Slack so it could rebuild around a unifying.
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HBR | Can AI Nudge Us to Make Better Choices?
Nudge theory suggests that simple nudges can really impact human behavior.
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Entrepreneur | COVID-19 Will Fuel the Next Wave of Innovation
Economic recessions and pandemics often drive waves of major innovation.
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Psychology Today | The Adaptive Third
In times of immense change, there is usually an “adaptive third.”
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UX Magazine | Navigating Uncertainty
Products and technology are facing new and increasing demands, now more than ever.
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CTO of [24]7.ai Shares Why Conversational AI Needs Conversation Design
Conversation design is critical to realizing the benefits of conversational commerce.
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WSJ | The Business Case for Conversational AI
Enterprises expect conversational AI may first augment, and then displace, a number of traditional web and mobile applications.
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With Conversational AI, Focus on User Experience
Deloitte’s Managing Director of their global practice in Applied AI says “organizations can benefit from approaching conversational AI with human-centered design rather than process-centric checklists.”
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