Robb Wilson’s Thoughts on AI Voice Cloning
Recently, I was asked about voice replication technology and whether there were potential applications in human resource management scenarios, like replicating a CEO’s voice for internal communications. The timing of the question was interesting because the answer ties directly to something I’ve been thinking a lot about: the skeuomorphic phase of conversational design that we’re […]
Ethics Of Experiential AI
“We shape our tools and thereafter our tools shape us.” I had the extremely good fortune of growing up under the tutelage of family friend and neighbor (and renowned Canadian philoso- pher) Marshall McLuhan. A man who more or less predicted the World Wide Web 30 years before it emerged, McLuhan uttered countless impactful and […]
Conversational Interfaces Scale in Ways GUIs Never Will
Attempts at scaling GUIs, like Sharepoint and Salesforce, ultimately revealed the hard truth that a UI with a hundred tabs designed by as many people is even worse to navigate than it sounds. Salesforce acquired Slack so it could rebuild around a unifying.
HBR | Can AI Nudge Us to Make Better Choices?
Nudge theory suggests that simple nudges can really impact human behavior.
Entrepreneur | COVID-19 Will Fuel the Next Wave of Innovation
Economic recessions and pandemics often drive waves of major innovation.
Psychology Today | The Adaptive Third
In times of immense change, there is usually an “adaptive third.”
UX Magazine | Navigating Uncertainty
Products and technology are facing new and increasing demands, now more than ever.
CTO of [24]7.ai Shares Why Conversational AI Needs Conversation Design
Conversation design is critical to realizing the benefits of conversational commerce.
WSJ | The Business Case for Conversational AI
Enterprises expect conversational AI may first augment, and then displace, a number of traditional web and mobile applications.
With Conversational AI, Focus on User Experience
Deloitte’s Managing Director of their global practice in Applied AI says “organizations can benefit from approaching conversational AI with human-centered design rather than process-centric checklists.”