Everything You Need to Know About AI Agents

Download Whitepaper
With Conversational AI, Focus on User Experience

post

December 9, 2019

With Conversational AI, Focus on User Experience

Deloitte's Managing Director of their global practice in Applied AI says "organizations can benefit from approaching conversational AI with human-centered design rather than process-centric checklists."

Home > Blog > With Conversational AI, Focus on User Experience

Deloitte’s Managing Director of their global practice in Applied AI says “organizations can benefit from approaching conversational AI with human-centered design rather than process-centric checklists.”

Here are the key take aways:

  • Emphasize user engagement rather than business process completion
  • Focus on users’—not the organization’s—perception of value
  • Measure what matters

 

Read more about the principles she suggests to leaders for building conversational AI systems that truly connect with users and help their organizations achieve a tangible ROI.

Stay up to date

Subscribe and receive updates on what we are reading, writing and other stuff going in the worlds of OneReach.ai

    Contact Us