Strengthen Your Disaster Response Efforts With SMS
Three weeks ago, a devastating 7.8 magnitude earthquake hit Nepal, killing 7,000 people and displacing millions. Homes were leveled, monuments were reduced to rubble, and a people were shaken. In the hours that followed, aid organizations rushed into action, mobilizing medical personnel and rescue workers in response to the crisis. Organizations like Doctors Without Borders […]
Patients Want to Communicate With You, Even When They’re Healthy
A 2013 study found that 80 percent of patients say it is their doctors job to keep them healthy, not just to treat them when they are ill, and “70 percent of respondents say their doc has never checked on them when they weren’t sick in order to help them stay healthy.”
15 Essential Quotes on Communication
As 2015 kicks off, it seems we have more ways than ever to communicate with customers–voice, text, chat, email, blogs, social…the list goes on and on. Each of these channels can get complicated, but at their core, they’re about one person talking to another. It’s easy to lose track of that when you’re trying to […]
One Simple Tool That Will Make Your Practice More Efficient
You may not be a doctor, but you’ve been a patient. And you’ve definitely had to call in to a doctor’s office before. How do you recall that experience going? Was it simple, quick, and effortless? Was the staff member you spoke with warm, friendly, and helpful? Or was it a rushed experience, lacking of […]
It’s Time to Embrace Centralized Communication Management
Communication is all about strategy. Customer-to-business communication, employee-to-employee communication, company-wide communication…all of these interactions can be analyzed and optimized to benefit the company. Now, with cloud based communication networks, companies can store all of their data and scale easier than ever before. Companies need to develop a centralized communication management strategy to go along with […]
Which Channel Is Right for Your Customer?
Quality customer service is one of the most important parts of your company’s infrastructure. A recent American Express Survey discovered that 78% of consumers decided not to go through with a purchase because of poor customer service. It’s essential to keep current customers happy; Marketing Metrics says someone who has purchased from you in the […]
Texting Isn’t Just a One-Way Street
Appt. reminder: 10am w/ Dr. Redd @ Denver Metro Orthodontics. Ever received a text like that? Chances are you have, but have you ever been able to text back and continue the conversation?
Screen Pops–Listen With Your Eyes
Meet the caller ID of the 21st century: the screen pop. A screen pop is exactly what you’d think it is—a notification that appears on your screen when someone calls you. Despite its simple name, it’s actually a pretty advanced technology. Instead of just displaying a caller’s name, screen pops can draw from software you’re […]
The Next Big Bet in Business-Customer Communications
The International Customer Management Institute (ICMI) recently conducted a poll revealing that 79% of companies believe customers want SMS/text support. Turns out they’re right. The New York Times published that at least one in three texters would rather text than talk. With statistics like those, you’d be smart to bet a million dollars that most […]
5 Tips When Adding New Communication Channels into Your Business
The way people communicate with one another is rapidly changing. We are spending more time online or sending text messages than talking on the phone. In fact, if you’re out in public and take a look around, you’re bound to see someone texting within 10 feet of you.