This guest post is written by Matthew Olszewski, a Polish writer who covers topics surrounding personal…
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Why Digital Customer Service must Balance Automation & Human Connection
This guest post is written by Stephan Delbos, Editor & Content Manager at Brand Embassy. The hype…
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Build Customer Retention through Business Texting
This guest post is written by Michael Janowski, Marketing & Brand Manager for Corporate Dynamics, Inc.…
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5 Lessons Learned from Customer Service Failures
This guest post is written by Erica Strother Marois, the Community Specialist at ICMI. We’ve all…
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[INFOGRAPHIC] The Top 10 Customer Service Skills You Need to Have
This guest post is written by Matthew Olszewski, a Polish writer who covers topics surrounding personal…
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Business Texting Etiquette: 6 Tips for Writing Great Texts to Customers
This post was co-written with Leslie O’Flahavan of E-Write. Text messaging isn’t just for pushing…
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A Q&A with Ashley Verrill about Proactive Customer Service
A couple weeks ago, I came across an article from Software Advice called How US Airways Delivers…
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