Complimentary Gartner® report: Top Technology Trends for 2025: Agentic AI

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Weekly Review: 07/18

Happy Friday! Here’s our picks for the best customer service, customer experience, bot and mobile articles of the week, in no particular order.

Weekly Review: 07/03

Happy Friday! Here’s our picks for the best customer service, customer experience, bot and mobile articles of the week, in no particular order.

3 Challenges of SMS Marketing

How many marketing messages do you think you see each day? 100? 500? Try 5,000. Now how would you feel if some of those 5,000 messages were delivered directly into your pocket over text? It would be pretty annoying, right?

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