OneReach Wins “More Disruption Please” CEO Pitch Contest
Exciting news! OneReach just won the pitch contest (okay, tied for first place) at the “More Disruption Please” conference being held by Athena Health in Maine. We are proud to have co-won the contest alongside Opargo’s Paul Wiley! This is a huge honor and just adds to our belief that healthcare today is ready for digital innovation.
OneReach With Twilio Provides MMS For Businesses
You’ve been able to call a business and text a business. Now, prepare to MMS a business. With Twilio’s new MMS, businesses can now send and receive multimedia files on standard U.S. phone numbers. OneReach strengthens this service by adding MMS to existing voice and text flows; customers can download files like help guides without needing to reach an agent.
OneReach Proudly Supports The USA Pro Cycling Challenge
The only thing more exciting than hosting The 2014 USA Pro Cycling Challenge in Colorado is having it supported by the OneReach platform! The US Pro Cycling Challenge is leveraging the OneReach SMS Contact Center Solution to make it easy for spectators to obtain key event information by simply texting the word “info” to 70700.
OneReach Partner Named ICMI Thought Leader
OneReach’s very own Elias Parker was recently named one of ICMI’s Top 50 Contact Center Thought Leaders on Twitter. If you aren’t following him on Twitter, you should be! Elias is an active member and thought leader in the emerging communication ecosystem; he also regularly contributes to each week’s #ICMIchat. Check out some of his […]
[STUDY]–Two out of three customers would rather text you than call you
If you hate being put on hold for customer service, you’re not alone. A recent study conducted by Harris Interactive and commissioned by OneReach found that 81% of Americans think it’s frustrating being tied to a phone or computer to wait for customer service help. Among those who use text messaging, 64% prefer text messaging over voice to […]
OneReach Integrates with SnapEngage
Customer support centers may see a new “untethered” channel for solving issues, as OneReach recently integrated their system with the SnapEngage web-chat client, providing a way for users to text with live support agents. According to product manager, Jeremy Balzer, OneReach now allows correspondence between end-user texts and unique SnapEngage web-chat sessions. “This feature seemed like a natural […]