Ideas from Deloitte: Improving Employee Experience with Conversational AI via UX Magazine
Deloitte HR tech leader shares practical perspective on how they’re using OneReach.ai to personalize employee experience.
Mary Meeker’s Internet Trends Draft
The protection of proliferation of user data were two big themes repeatedly touched up on by Bond Capital’s Mary Meeker […]
Forrester: 10% of U.S. jobs will be lost to automation in 2019
Raconteur explores how bots are changing the role of Chief Financial Officers (CFO) and their corresponding departments […]
People Want to Text Your Business
Wow, 64% of texters prefer it over phone for customer support. This graphic shows many more stats on the effects of a business using text messaging to interact with customers.
Software 2.0 – Reinterpreting Software
“If you think of neural networks as a software stack and not just a pretty good classifier, it becomes quickly apparent that they have a huge number of advantages and a lot of potential for transforming software in general.” Reinterpreting the way you understand neural networks will completely change the way you think of software. […]
Implementing the Omnichannel Experience
Omnichannel is not just for retail. Learn how any type of business can implement an omnichannel solution by looking at a day in the life of a customer.
Amplifying Management With AI Implementation – PWC
72% of business execs believe AI will be the business advantage of the future.
10 Questions Every Org. Must Consider If In The Race
In order to understand the importance of chatbots and voice bots in today’s business world, you first have to note the context […]
3 Global CFO’s Say Goodbye – Bots & Blockchain Take-Over
Raconteur explores how bots are changing the role of Chief Financial Officers (CFO) and their corresponding departments […]
Weekly Review: 07/18
Happy Friday! Here’s our picks for the best customer service, customer experience, bot and mobile articles of the week, in no particular order.