Everything Hinges on Analytics and Reporting
OneReach.ai founder, Robb Wilson, shares his perspective on analytics and reporting in an excerpt from his upcoming book, Age of Invisible Machines.
Everything Hinges on Analytics and Reporting
OneReach.ai founder, Robb Wilson, shares his perspective on analytics and reporting in an excerpt from his upcoming book, Age of Invisible Machines.
45 Texting Statistics That Prove Businesses Need to Take SMS Seriously
Texting has been around for over 20 years, but it’s only now just hitting its stride when it comes to business. Formerly just a way to send silly photos and emoticons (and to some extent, it still is), text messaging is now being viewed as a powerful way for businesses to connect with their customers. […]
25 Statistics on the Power of Positive Customer Service
Customer service stories often surface in a negative light—a service wasn’t cancelled, no one responded to a problem, or a company didn’t deliver on its promise. In fact, nearly one-third of consumers think that businesses are paying less attention to providing great customer service. And unfortunately, the customer is always right about this. While over 80% […]
10 Omnichannel Statistics You Need to Know
Have you ever reached out to customer service on one channel, gotten frustrated because things are going nowhere, and switched to another channel? Then, are you increasingly exasperated when you find out you have to start your conversation over? Yeah, so are we. Luckily, this type of customer experience can be avoided by companies that take an […]
10 Striking Statistics on Self-Service Today
Today’s self-service is becoming more and more prevalent, spreading across channels from web to voice to text to social. It’s a powerful, flexible form of service that more customers are using and businesses are adopting. In fact, over 50% of businesses today are using self-service, and 64% plan to invest in and extend it to other […]