OneReach.ai founder, Robb Wilson, shares his perspective on analytics and reporting in an excerpt from his upcoming book, Age of Invisible Machines.
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Category: Statistics
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45 Texting Statistics That Prove Businesses Need to Take SMS Seriously
Texting has been around for over 20 years, but it’s only now just hitting its…
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25 Statistics on the Power of Positive Customer Service
Customer service stories often surface in a negative light—a service wasn’t cancelled, no one responded…
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10 Omnichannel Statistics You Need to Know
Have you ever reached out to customer service on one channel, gotten frustrated because things…
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10 Striking Statistics on Self-Service Today
Today’s self-service is becoming more and more prevalent, spreading across channels from web to voice…
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