The rise of messaging for business communication has taken the world by storm, and your…
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Category: Tech Support
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7 Companies Whose Customer Service Makes Us Swoon
Last week, a bunch of fellow #ICMIchat-ers and I met to discuss our customer service…
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3 Things to Consider When Building Your Own Communication Solution
Empowerment. That is the word that comes to mind when one considers how recent technological…
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7 Data-Backed Reasons Why You Should Let Customers Text Customer Service
In today’s world, mobile customer service isn’t a luxury—it’s a necessity. In fact, over 60%…
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How Cross-Functional Support Benefits Your Business
Startups can be crazy, exciting places to work. While it can often feel like there…
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SMS Customer Support: Mobile as the Preferred Service Channel
According to a recent Gartner report, “by 2015, at least 60% of Internet users will…
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How Text Tech Support Can Cut Back On Costs
Companies generally provide tech support through phone or email, so when some companies began providing…
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SMS Support: When an App Isn’t Enough
Having a “mobile strategy” goes beyond just having a mobile application and mobile friendly website.…
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The Benefits of Text-Based Tech Support
If your company is one of the many now opting to provide tech support through…
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