In July of 2013 Toby Shapshak, the South African speaker, strategist and editor of Stuff…
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Category: Texting
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Sharing the Love: Amy Krouse Rosenthal and the Emerging Connection between Author and Reader
Throughout much of history, authors have maintained a distance from readers, their experiences separated by…
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Weekly Review: 07/18
Happy Friday! Here’s our picks for the best customer service, customer experience, bot and mobile…
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Why Your Mobile Strategy Isn’t Complete Without Text Messaging
In today’s world, customer service is no longer restricted to a simple phone call. A…
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Weekly Review: 5/31 Edition
Happy Friday! Here’s our picks for the best customer service, customer experience, bot and mobile…
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How to Write Automated Texts That Sound Human
This post is co-written with Leslie O’Flahavan of E-WRITE. If your customers have opted-in to…
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5 Reasons Why Your Customer Service Should Include Chatbots
It’s an exciting time to be involved the customer service and communications space. There are…
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Why Texting Is Great for Medical Appointment Reminders and Medication Adherence
I recently got an appointment reminder from my eye doctor asking me to confirm my…
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7 Reasons Why Texting Is Great for Customer Service [SLIDESHARE]
At OneReach, we’ve long been supporters of texting for customer service. There are a few…
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The Perfect Tool(s) for Joining the SMS Bot Gold Rush
Through the history of the Internet, we’ve seen a bots of all flavors (scrapers, viruses,…
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