China's Smart City and Sustainable Development Technology Maturity Curve in 2025

8/27/2025

China's Information and Communication Technology Maturity Curve in 2025

8/15/2025

Hype Cycle for Defense, 2025

8/13/2025

Hype Cycle for Strategic Cost Optimization, 2025

8/12/2025

China's Data, Analytics, and Artificial Intelligence Technology Maturity Curve in 2025

8/11/2025

Hype Cycle for Digital Workplace Infrastructure and IT Operations, 2025

8/8/2025

Hype Cycle for Emerging Technologies, 2025

8/5/2025

Hype Cycle for Workforce Transformation, 2025

7/31/2025

Hype Cycle for Supply Chain Execution and Logistics Technologies, 2025

7/24/2025

Hype Cycle for Transportation and Smart Mobility, 2025

7/23/2025

Hype Cycle for Customer Service and Support Technologies, 2025

7/22/2025

Hype Cycle for ICT in China, 2025

7/22/2025

Hype Cycle for K-12 Education, 2025

7/21/2025

Hype Cycle for Government Tax and Revenue

7/18/2025

Hype Cycle for Digital Marketing, 2025

7/18/2025

Hype Cycle for Edge Computing, 2025

7/18/2025

Hype Cycle for Higher Education, 2025

7/17/2025

Hype Cycle for Local Government, 2025

7/17/2025

Hype Cycle for Government Services, 2025

7/16/2025

Hype Cycle for Data, Analytics and AI Leaders and Programs, 2025

7/16/2025

Hype Cycle for Digital Banking Transformation, 2025

7/15/2025

Hype Cycle for Enterprise Applications, 2025

7/14/2025

Hype Cycle for Generative AI, 2025

7/14/2025

Hype Cycle for Enterprise Process Automation, 2025

7/11/2025

Hype Cycle for Natural Language and Unstructured Content Technologies, 2025

7/10/2025

Hype Cycle for CRM Technologies, 2025

7/9/2025

Hype Cycle for Smart City and Sustainability in China, 2025

7/7/2025

Innovation Insight: Impact of Agentic AI on Logistics Technologies

7/4/2025

Hype Cycle for Digital Workplace Applications, 2025

7/1/2025

Hype Cycle for Data, Analytics and AI in China, 2025

6/26/2025

Hype Cycle for Oil and Gas, 2025

6/25/2025

Hype Cycle for AI in IT Operations, 2025

6/23/2025

Hype Cycle for AI in ITSM, 2025

6/19/2025

Hype Cycle for Enterprise Architecture, 2025

6/17/2025

Hype Cycle for User Experience, 2025

6/17/2025

Hype Cycle for Life Insurance, 2025

6/17/2025

Hype Cycle for AI in Software Engineering, 2025

6/17/2025

Hype Cycle for U.S. Healthcare Payers, 2025

6/16/2025

Hype Cycle for Property and Casualty Insurance, 2025

6/16/2025

Hype Cycle for Site Reliability Engineering, 2025

6/16/2025

Emerging Tech: Market Risk Projection of Generative AI on Conversational AI

6/11/2025

Hype Cycle for Artificial Intelligence, 2025

6/11/2025

Hype Cycle for the Future of Work, 2025

6/9/2025

Emerging Tech Horizon for Generative AI

4/15/2025

Emerging Tech Impact Radar: Artificial Intelligence in Retail

4/11/2025

Emerging Tech Impact Radar: Generative AI

2/14/2025

Emerging Tech Impact Radar: Cloud-Native Platforms

2/3/2025

Competitive Landscape: Conversational Solutions

1/30/2025

Emerging Tech Impact Radar: 2025

1/23/2025

Innovation Insight for AI-Native Software Engineering

1/13/2025

Competitive Trends in Customer Experience Services

12/16/24

Emerging Tech Impact Radar: Conversational Artifical Intelligence

12/6/24

Hype Cycle for the Future of Enterprise Applications, 2024

8/1/24

Hype Cycle for Local Government, 2024

8/1/24

Hype Cycle for Unified Communications and Collaboration, 2024

7/31/24

Hype Cycle for Generative AI, 2024

7/31/24

Hype Cycle for K-12 Education, 2024

7/24/24

Hype Cycle for Higher Education, 2024

7/29/24

Hype Cycle for Natural Language Technologies, 2024

7/29/24

Hype Cycle for IT Management Intelligence, 2024

7/23/24

Hype Cycle for the Future of Work, 2024

7/18/24

Hype Cycle for Digital Banking Transformation, 2024

7/16/24

Use Generative AI to Enhance Content and Customer Experience

7/4/24

Hype Cycle for Property and Casualty Insurance, 2024

7/8/24

Hype Cycle for Life Insurance, 2024

6/26/24

Hype Cycle for ITSM, 2024

6/17/24

Tool: Digital Commerce Technology Vendor Guide, 2024

6/4/24

Tool: Vendor Identification for Natural Language Technologies

6/10/24

Tool: Create a Custom Technology Adoption Roadmap for Software Engineering

5/20/24

Innovation Insight: Generative AI Chatbot to Improve CX and Agent Productivity

4/23/24

Market Guide for Conversational AI Solutions

4/3/24

Emerging Tech: Market Risk Projection of Generative AI on Conversational AI

1/19/24

Emerging Tech Impact Radar: Conversational Artificial Intelligence

12/14/23

Emerging Tech: Revenue Opportunity Projection of Conversational AI

11/30/23

CCaaS Vendors Must Execute on Generative AI to Maintain Market Relevancy

10/31/23

Market Trend: Hyperscaler Use of GenAI to Disrupt the Cloud Contact Center Market

9/21/23

Hype Cycle for K-12 Education, 2023 (Conversational User Interfaces)

7/31/23

Hype Cycle for Customer Service and Support Technologies, 2023 (Conversational User Interfaces)

7/25/23

Hype Cycle for Unified Communications and Collaboration, 2023 (Conversational User Interfaces)

7/24/23

Hype Cycle for Higher Education, 2023 (Conversational User Interfaces)

7/20/23

Hype Cycle for Digital Banking Transformation, 2023 (Conversational User Interfaces)

7/20/23

HypeCycle for the Future of Enterprise Applications, 2023 (Conversational User Interfaces)

7/18/23

Hype Cycle for Digital Commerce, 2023 (Virtual Customer Assistant)

7/17/23

Hype Cycle for Enterprise Architecture, 2023 (Enterprise Conversational AI Platforms)

6/1/23

Emerging Tech Impact Radar: Hyperautomation

3/28/23

Critical Capabilities for Enterprise Conversational AI Platforms

3/13/23

Magic Quadrant for Enterprise Conversational AI Platforms

3/6/23

Emerging Technologies: Introducing the Artificial Intelligence Roadmap for Virtual Assistants

2/22/23

Emerging Technologies: Tech Innovators in Advanced Virtual Assistants

2/22/23

Predicts 2023: CSP Product Portfolios Respond to Enterprise Demand Shifts

12/9/22

Choosing the Right Conversational AI Platform

12/6/22

Competitive Landscape: Conversational AI Platform Providers

10/31/22

Emerging Tech Impact Radar: Artificial Intelligence

10/13/22

Prioritize Chatbot Application to Meet Current and Future Self-Service Demand

9/21/22

Market Guide for Communications Platform as a Service

9/19/22

Hype Cycle for Digital Government Services, 2022 (Chatbots)

8/1/22

Hype Cycle for Digital Banking Transformation, 2022 (Chatbots)

7/25/22

Hype Cycle for User Experience, 2022 (Chatbots)

7/20/22

Hype Cycle for Customer Service and Support Technologies, 2022 (Enterprise Conversational AI Platforms)

7/19/22

Hype Cycle for Higher Education, 2022 (Chatbots)

7/18/22

Magic Quadrant for Enterprise Conversational AI Platforms

1/24/2022

Emerging Technologies and Trends Impact Radar: Hyperautomation

1/6/2022

Comparing Platforms and Capabilities for Data Science and AI

12/6/2021

Emerging Technologies and Trends Impact Radar: 2022

11/15/2021

Emerging Technologies: Current and Emerging Use-Case Opportunity Patterns in Virtual Assistant Adoption

10/28/2021

Emerging Use Cases for Natural Language Technology

10/13/2021

Market Guide for Communications Platform as a Service

9/27/2021

Emerging Technologies: Tech Innovators in Advanced Virtual Assistants

9/22/2021

Emerging Technologies and Trends Impact Radar: Artificial Intelligence, 2021

9/21/2021

Choosing the Right Conversational AI Platform

8/26/2021

Emerging Technologies: Innovations Advancing Skilled, Professional Virtual Assistant Capabilities

8/12/2021

Emerging Technologies: Introducing the Artificial Intelligence Roadmap for Virtual Assistants

8/9/2021

Hype Cycle for Customer Experience Analytics, 2021

8/9/2021

Hype Cycle for Customer Service and Support Technologies

8/9/2021

Emerging Technologies: Current and Future Capabilities of Advanced Virtual Assistants

7/27/2021

Hype Cycle for Business Process Services, 2021

7/26/2021

Hype Cycle for Natural Language Technologies, 2021

7/21/2021

Hype Cycle for Digital Commerce, 2021

7/13/2021

Emerging Technologies: Vendor Differentiation Patterns in Virtual Assistant Technologies

7/8/2021

Emerging Technologies: Top Business Value Patterns in Advanced Virtual Assistant Adoption

7/6/2021

Enabling Conversation Interfaces Via Chatbots

6/29/2021

Emerging Technologies: Top Use Cases for Customer-Facing Advanced Virtual Assistants

6/7/2021

Product Manager Insight: Drive Growth From Hyperautomation With 5 Natural Language Technology Areas

4/21/2021

Solution Criteria for Enterprise Conversational AI Platforms

4/20/2021

The Gartner Digital Commerce Vendor Guide, 2021

4/14/2021

Emerging Technologies: Tech Innovators in Conversational AI and Virtual Assistants

1/8/2021

Emerging Technology Horizon for Devices

12/31/2020

Emerging Technologies and Trends Impact Radar: Hyperautomation

11/30/2020

Emerging Technologies and Trends Impact Radar: 2021

11/21/2020

Emerging Technologies and Trends Impact Radar: Devices

10/15/2020

Emerging Technologies and Trends Impact Radar: Artificial Intelligence

10/12/2020

2021 Planning Guide for Customer Engagement

10/9/2020

Guidance Framework for Evaluating Conversational AI Platforms

5/20/2020

The Gartner Digital Commerce Vendor Guide, 2020

3/18/2020

IT Market Clock for ERP 2020 — Preparing for the 4th Generation of EBC

2/28/2020

China Summary Translation: 'Market Guide for Conversational Platforms'

11/26/2019

Market Guide for Conversational Platforms

7/30/2019

The Gartner Customer Service Technology Vendor Guide, 2019

6/27/2019