Complimentary Gartner® report: Top Technology Trends for 2025: Agentic AI

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“Thinking” AI Agents Are the Future of Customer Service

In recent years, AI has rapidly transformed how businesses handle customer service. According to Salesforce's State of Service report, organizations rely on AI and automation, with 93% of service professionals...

Agentic AIUser Experience

AI Agents and the Future of Conversation Design

Agentic AIConversational AI

Take the Multi-Agent Approach to Automating Complex Tasks

The World Economic Forum’s report states that 34% of all business-related tasks are currently performed by machines, and the trend of automating operations continues to grow with the rise of...

Agentic AIConversational AIEnterprise AI

The Latest Insights

How Agentic AI Goes Beyond RPA and Agentic Process Automation (APA) to Deliver Greater Value

Former Hewlett-Packard CEO Lew Platt famously said: “If HP knew what HP knows, we’d be three times more productive.”  Most organizations excel at capturing and gathering data. It’s only gotten...

Agentic AIEnterprise AI

From Missed Opportunities to Maximizing Intake Conversions: How AI Agents are Transforming Legal Firms

Agentic AIEnterprise AI

Agentic AI in Enterprise Workflows: Real-World Use Cases

In the midst of the Fourth Industrial Revolution, where the boundaries between the physical, digital, and biological worlds are rapidly blurring, and a fast-paced business landscape continues to accelerate, Tom...

Agentic AIConversational AI

Orchestration is Key to Unlocking Enterprise Value from AI Agents

Agentic AIEnterprise AI

Graph RAG: The Future of Knowledge Management Software

Key takeaways: Retrieval Augmented Generation (RAG) connects Large Language Models (LLMs) to external data sources, providing LLMs with access to custom knowledge without fine-tuning. Vectorized databases organize information using embeddings based on...

Agentic AIEnterprise AI

How Digital Twins Drive Innovation and Minimize Waste

We live in a world inundated with data. IDC predicts that the global datasphere will grow to 163 zettabytes by 2025 and unstructured data represents an estimated 80-90% of all...

Agentic AIEnterprise AI
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