Here’s example of a complex multimodal user experience built on the OneReach.ai platform. This is a roadside assistance solution that one customer has in production. Despite a lot of noise on the road, the virtual assistant recognized the intent, determined his location, and sent the nearest tow there.

This voice solution was built end-to-end on the OneReach.ai platform, making use of our platform’s 10,000+ feature library and voice capabilities.

Here is the short-list of features that were used in this solution:

• Speech recognition providers
• Define text to speech settings
• Control how messages are spoken (using SSML, but an advanced or code mode editor is also available)
• Conditional and random messages to make it less robotic
• Set up synonyms to handle those different responses or use prebuilt sets
• Configure handling of recognized answers and many others.