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ROADSIDE ASSISTANCE – Multimodal Voice Experience

ROADSIDE ASSISTANCE – Multimodal Voice Experience
Home > Case Studies > ROADSIDE ASSISTANCE – Multimodal Voice Experience
Here’s example of a complex multimodal user experience built on the OneReach.ai platform. This is a roadside assistance solution that one customer has in production. Despite a lot of noise on the road, the virtual assistant recognized the intent, determined his location, and sent the nearest tow there.

This voice solution was built end-to-end on the OneReach.ai platform, making use of our platform’s 10,000+ feature library and voice capabilities.

Here is the short-list of features that were used in this solution:

  • Speech recognition providers
  • Define text to speech settings
  • Control how messages are spoken (using SSML, but an advanced or code mode editor is also available)
  • Conditional and random messages to make it less robotic
  • Set up synonyms to handle those different responses or use prebuilt sets
  • Configure handling of recognized answers and many others.

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