Recent developments in technology have resulted in the widespread use of “personal agents” for both business and personal uses. With any technological development, it’s important to monitor user experience and use reactions. This can be especially important to consider with virtual agents and chatbots that reflect and mimic human intelligence to help users.
The uncanny valley effect is created when a computer-generated figure has a resemblance to a human being, and it can arouse uneasy and discomforting feelings for users. Understanding the users side could be critical for designing good chatbots and virtual agents.
Check out the study by Science Direct to see how users react when interacting with different types of chatbots.