Repairing Customer Engagement with AI Agents
Key takeaways: The ongoing relationships customers have with businesses feel stuck in a grim sort of limbo, providing lackluster results for both parties. Despite companies spending more money than ever on customer engagement—a Twilio survey from 2023 [1] found that 87% increased their investments in digital customer engagement — most customer experiences still lack the […]
HR and AI: A Powerful Pairing When Done Right
The technologies associated with AI are rapidly transforming the way businesses operate, and the demand for AI-enabled tools is skyrocketing. According to the McKinsey Global Survey on AI [1], 65% of respondents report that their organizations are regularly using generative AI (nearly double the percentage from their previous survey just ten months ago). Additionally, Gartner […]