How Agentic AI is Reshaping Customer Experience: From Response Time to Personalization
The race to redefine customer experience (CX) is accelerating. As customer expectations continue to rise, businesses are under increasing pressure to deliver faster, smarter, and more personalized interactions. According to Salesforce [1], 80% of customers say the experience a company provides is just as important as its products, while 73% demand better personalization. Forrester’s 2024 […]
“Thinking” AI Agents Are the Future of Customer Service
In recent years, AI has rapidly transformed how businesses handle customer service. According to Salesforce’s State of Service report [1], organizations rely on AI and automation, with 93% of service professionals at companies investing in AI reporting that the technology saves them time while enhancing customer experiences and reducing costs. One of the most groundbreaking […]