Text Support for Small Business Has Arrived with OneReach and Desk.com

Big news! OneReach has joined the Desk.com App Hub, an app marketplace armed with the customer experience  tools small businesses need to grow.

OneReach’s ActionDesk platform is the only text-enabled, automated phone system available on the Hub, providing a valuable resource for businesses who want to use SMS to reach clients. Harnessing the power of screen pops and multiple channels, agents can provide a better, more personalized customer experience. Even when agents are away, customers can still get the support they need through automation.

We’re excited to be integrating with Desk.com; we believe customer support should be a comprehensive, cross-channel experience, and our partnership with Desk.com will help us further accomplish that.

For more information, check out the full press release here.

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