Big news! OneReach has joined the Desk.com App Hub, an app marketplace armed with the customer experience tools small businesses need to grow.
OneReach’s ActionDesk platform is the only text-enabled, automated phone system available on the Hub, providing a valuable resource for businesses who want to use SMS to reach clients. Harnessing the power of screen pops and multiple channels, agents can provide a better, more personalized customer experience. Even when agents are away, customers can still get the support they need through automation.
We’re excited to be integrating with Desk.com; we believe customer support should be a comprehensive, cross-channel experience, and our partnership with Desk.com will help us further accomplish that.