Agentic AI is here — and it’s changing how work gets done.
According to Gartner, by 2028, one-third of all enterprise software applications will include Agentic AI, up from less than 1% in 2024. Even more striking: by 2029, Agentic AI will autonomously resolve 80% of common customer service issues without human intervention, cutting operational costs by 30%.
This whitepaper dives into the Top 5 trends shaping the Agentic AI landscape for 2025 and beyond:
For organizations who want to start their Agentic AI journeys, the path forward requires strategic foresight, flexibility, and a human-centered mindset. Understanding these Top 5 trends is essential for business and IT leaders to fully leverage the potential of Agentic AI and drive strategic value for the enterprise.
•︎ AI agent autonomy is not one-size-fits-all.
•︎ Siloed automation can’t deliver any substantial business value.
•︎ Disconnected systems create friction, Agentic AI interoperability is essential for unlocking scale.
•︎ Agentic AI is reshaping the future of work.
•︎ Agility is important in AI agent implementation, but not at the expense of trust and security.