Company
Who we are and why we're here
What is an AI agent?
AI agents are multimodal, predictive AI systems that leverage the next-word prediction capabilities of LLMs but applied to predicting actions rather than just predicting what word comes next. They're trained not just to predict actions, but also to execute them, and while keeping a human in the loop.
“OneReach.ai exists on the fundamental belief that we can directly impact capacity for all humans, regardless of their experience, education, or resources, to do more of what we do best and find the most meaningful—creating. Our pride isn’t in what we built, but what it makes possible for others to create.”
–Robb Wilson, Co-Founder and CEO
Without DARPA (Defense Advanced Research Projects Agency), there would be no OneReach.ai. Like Siri, our origins can be traced back to a DARPA initiative that evolved into over five years of research and development eventually resulting in the OneReach.ai GSX platform you see today.
Having designed and deployed thousands of enterprise conversational AI solutions, our deep familiarity with creating successful, secure, user-centered product experiences is unparalleled.
OneReach.ai principals and founders bring an exceptional depth of experience, having led industry-defining software experiences for innovative organizations like Adobe, Boeing, Nike, PepsiCo, National Geographic, American Red Cross, The Office of The National Director of Intelligence, eBay, and many others.
Working a parallel track with Siri’s founding team to tackle complex obstacles to conversational AI adoption, the visionaries behind our platform also have exceptionally deep roots in user-centered research, design, and technology for innovative product experiences.
Our platform was born as an R&D project in parallel with our founder’s previous project; one of the pioneering “UX agencies” which, before being acquired by WPP/Ogilvy, competed with the likes of IDEO and Frog.
Our leadership is comprised of our founder’s pioneering UX roots, authors of the first bestselling book on the subject of conversational AI (see “Age of Invisible Machines“), co-hosts of the most popular conversational AI podcast in the world, Invisible Machines, as well as Deloitte principals who lead a global conversational AI practice, executive leadership from the telephony industry, senior leadership in network security, product management innovators in healthcare, machine learning, and high tech.
Our mission is to enable mass adoption of creating and using conversational agentic AI applications by simplifying advanced and complex agent design and deployment. We want anyone, regardless of technical background, education, and resources, to be able to leverage a complete AI agent runtime environment to create or use sophisticated conversational AI agents that get real work done.
“I believe in people and their ability to find the right path. When it comes to AI, and even AGI, that still applies — but they’re going to need help. This platform is what we can contribute to that. It’s the best way we can help people help themselves in creating responsible, ethical AI that actually improves lives.”—Robb Wilson, OneReach.ai Founder and CEO
With the debut of GPT-2 in 2019, OneReach.ai introduced GSX — the world’s first complete AI Agent Runtime Environment. Built from the ground up for agent lifecycle management, GSX provides a full suite of infrastructure and tools for designing, training, testing, deploying, monitoring, optimizing, and orchestrating AI agents at scale.
Our approach is grounded in evidence: in the first year alone, over 1.5 billion conversations were processed across more than 10,000 AI applications and agents built on the alpha release of our GSX platform. We’ve combined those insights with the latest in user experience design thinking to shape GSX into a platform and complete agent runtime environment where anyone can build advanced multimodal AI agents, chatbots, and voice experiences.