Automation Archives - OneReach.ai

Concierge bots, super bots, master bots, triage bots – call them what you will, but they may not be the answer.

What does it look like to stay competitive in the age of AI?

Agents in the loop should have a real understanding of how the AI works to avoid “automation surprise.”

The Apollo 13 near-tragedy reminds us how swift, strategic, decisive decisions and actions can help during times of crisis.

Companies are employing digital tools to help with triaging the increased request volume.

Products and technology are facing new and increasing demands, now more than ever.

Telehealth allows people who think they’re experiencing symptoms of COVID-19 to talk to doctors, nurses, and PAs and get triaged from their homes.

There’s a lot of uncertainty about what the workplace will look like in the next 5 years, here’s what neuroscientist Dr. Swart thinks.

Intelligent augmentation is “not building machines that think like humans, but designing machines that help humans think better.”

It would be poetic justice for 2020 to be the year that everything in Conversational Commerce comes into focus.

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