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October 6, 2020 / AI, Automation, Best Practices, Big Ideas

To explore or exploit?

An age old question of diminishing returns…

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OneReach Staff October 6, 2020
June 24, 2020 / AI, Automation, Bots

Concierge Bots – Band-aid to an Automation Strategy

Concierge bots, super bots, master bots, triage bots – call them what you will, but they may not be the answer.

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OneReach Staff June 24, 2020
June 9, 2020 / AI, Automation, Design, Strategy

Competing in the age of AI | HBR

What does it look like to stay competitive in the age of AI?

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OneReach Staff June 9, 2020
May 11, 2020 / AI, Automation, Customer Experience, Design

For Successful AI: Train both Algorithms and Humans

Agents in the loop should have a real understanding of how the AI works to avoid “automation surprise.”

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OneReach Staff May 11, 2020
April 15, 2020 / AI, Automation, Big Ideas, Strategy

Fast Company | Apollo 13 Teaches Leadership Lessons for Times of Crisis

The Apollo 13 near-tragedy reminds us how swift, strategic, decisive decisions and actions can help during times of crisis.

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OneReach Staff April 15, 2020
April 2, 2020 / AI, Automation, Benefits, Best Practices, Customer Experience, Customer Service

Gartner | Improving Digital and Self Service Capabilities to Sail Through Covid-19

Companies are employing digital tools to help with triaging the increased request volume.

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OneReach Staff April 2, 2020
March 30, 2020 / AI, Automation, Big Ideas, Communication, Healthcare

UX Magazine | Navigating Uncertainty

Products and technology are facing new and increasing demands, now more than ever.

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OneReach Staff March 30, 2020
March 26, 2020 / AI, Automation, Big Ideas, Healthcare

Fast Company | Digital Tools to Mitigate the Coronavirus Crisis

Telehealth allows people who think they’re experiencing symptoms of COVID-19 to talk to doctors, nurses, and PAs and get triaged from their homes.

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OneReach Staff March 26, 2020
March 20, 2020 / AI, Automation, Big Ideas, Bots

Fast Company | Neuroscientist Dr. Tara Swart

There’s a lot of uncertainty about what the workplace will look like in the next 5 years, here’s what neuroscientist Dr. Swart thinks.

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OneReach Staff March 20, 2020
March 10, 2020 / AI, Automation, Big Ideas, Customer Experience, Design, Uncategorized

Deloitte | Cognitive Collaboration

Intelligent augmentation is “not building machines that think like humans, but designing machines that help humans think better.”

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OneReach Staff March 10, 2020

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