Everything Hinges on Analytics and Reporting
OneReach.ai founder, Robb Wilson, shares his perspective on analytics and reporting in an excerpt from his upcoming book, Age of Invisible Machines.
Why Low Latency Isn’t Always the Right Latency
Designing successful conversational experiences isn’t always about speed
“I didn’t want AI leaving people behind, so I decided to do something about it” – Interview with OneReach.ai Founder
An interview with OneReach.ai founder, Robb Wilson, where he shares news of his upcoming book, Age of Invisible Machines.
OneReach.ai Featured in Raconteur’s AI for Business Report 2022
OneReach.ai founder, Robb Wilson, was featured in Raconteur’s AI for Business report in the Sunday Times.
The Myth of the Pre-Built Conversational AI Use Case
Plenty of vendors will tell you otherwise, but pre-builds are of little use when it comes to maximizing conversational AI.
Stakeholder Journey Maps: the Key to Using Big Data in AI Builds
Stakeholder journey maps can be really powerful tools when equipped with design thinking and data science.
Say Hello to NLU Freedom
OneReach.ai takes a different approach to NLU – learn why we have an award winning philosophy.
The Death Of The Call Center
In the spring of 2020, as the pandemic began to intensify, CEO Rob Locascio of LivePerson, a company that develops conversational AI software, heralded the demise of call centers. “What we ushered in is, really, the death of the call center,” he said in a Mad Money interview with Jim Cramer. “I’ve been talking about […]
Here’s What Successful Hyper-Automation Can Look Like
As a company expands and evolves their ecosystem they’re able to automate more and more tasks of greater and greater complexity. This increasingly frees people’s time to work on more creative endeavors, like problem solving and intelligently automating additional workflows. The headstart that Ant Financial enjoys by having successfully implemented conversational AI and machine learning is […]
One Person’s Trash Code Is Another’s Code Treasure
According to a series of studies, modern coders spend about a third of their jobs actually coding. Another 20% of their week is swallowed up by code maintenance, while the rest is lost to meetings and online distractions. If we estimate all of that code work totals 20 hours a week then multiply that by […]