Gamification: When Employees Win, Customers Win Too
The exact definition of gamification is up in the air, but according to Gartner analyst Brian Burke, gamification is “the use of game mechanics and experience design to digitally engage and motivate people to achieve their goals.” In the business world, gamification uses elements like leaderboards, badges, levels and rewards to encourage specific employee behaviors. […]
5 Customer Expectations Every Contact Center Should Know
Customer expectations are constantly changing, but here’s five that you can count on.