Are you ready to say bonjour to the simple life? Stella Artois thinks so. OneReach recently…
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Category: IVR
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OneReach Shares Customer Service Horror Stories
What’s scarier for businesses than a one-eyed zombie clown lumbering at you with a chainsaw?…
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9 IVR Best Practices You Need to Know
Interactive voice response (also known as IVR) is one of the most notorious service channels…
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These Overused IVR Phrases Have Got to Go
Almost every IVR contains one of these frustrating phrases: “Please listen carefully, as our menu…
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Interactive Text Response is the New IVR
With technological advances flooding the market everyday, interactive voice response (IVR) is looking more and…
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Self(ish)-service: How Misused IVR Ruins the Customer Experience
People hate IVR, everything from its automated voice to its endless wait times to its…
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Enhance the Customer Experience, Tame the Robots
In a noble effort to cut costs, many businesses use interactive voice response (IVR) systems…
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