Complimentary Gartner® Report: Beyond Agent Sprawl: The Rise of AI Agent Management Platforms

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Avoid Agent Sprawl

Gartner® predicts that by 2028, an average global Fortune 500 enterprise will have over 150,000 agents in use, up from less than 15 in 2025, generating significant agent sprawl, IT complexity and management challenges.

Unify, Run, Manage, and Govern Agents

Agent Management Platforms provide six critical elements for agent orchestration: security, prebuilt libraries, tooling, dashboard, marketplace and agent observability.

OneReach.ai is proud to be listed as a Sample Vendor in this Gartner Research.

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The Next Evolution: From Creation to Orchestration

It is easy to build AI agents. The challenge lies in orchestration. By 2030, agent management platforms will dominate 80% of all successful agent-to-agent interactions, redefining the AI race by shifting the advantage from model and agent creation to execution control.

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OneReach.ai is identified as a Sample Vendor in this Gartner Research.

We believe this inclusion highlights our commitment to providing the orchestration and governance capabilities necessary to manage a high-scale digital workforce.

Disclaimer 

Gartner is a trademark of Gartner, Inc., and/or its affiliates.

Gartner, Beyond Agent Sprawl: The Rise of AI Agent Management Platforms, By Anushree Verma, 6 March 2026.

5 Categories of AI Agent Providers

Hyperscalers

  • Leverage massive scale and data assets to build custom agent solutions.
  • Example Vendors: Microsoft Copilot Studio, AWS Bedrock Agents, Google Vertex AI
  • Weaknesses: Slow innovation, generic “toolkit” approach, requires heavy build effort

Application-Centric Providers

  • AI agents are focused on achieving specific outcomes without requiring specific instructions.
  • Example Vendors: Salesforce Agentforce, GitHub, Zapier Agents
  • Weaknesses: Platform lock-in, siloed capabilities, limited ecosystem boundaries

Foundation Model Providers

  • Deliver the core reasoning models powering agentic capabilities and workflows.
  • Example Vendors: OpenAI (o1+Realtime), Anthropic
  • Weaknesses: “Brain” without body, requires external tooling, integration heavy

Consulting & System Integrators (SI)

  • Service-led providers offering prebuilt, governed solutions for specific industries
  • Example Vendors: Accenture AI Refinery, TCS, Deloitte Zora AI, Capgemini
  • Weaknesses: Heavy services engagement, slow adaptation, high cost structures

Pure-Play AI Agent Providers

  • Agile specialists focused on rapid deployment, innovation, and user-friendly interfaces
  • Example Vendors: OneReach.ai
  • When to Choose a Pure-Play Provider:
    Pure-play providers are particularly valuable when agility, rapid innovation, and targeted customization are critical. Unlike broad platforms, which may offer many features but often lack flexibility, pure-play specialists can focus on delivering solutions tailored to specific goals. 
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What does this mean for your organization?

Improved Efficiency:

Automate complex processes and workflows across your organization, leading to significant time and cost savings. For example, agentic AI can automate customer experiences using data analysis to make highly calculated decisions at each step.

Enhanced Decision Making:

AI agents can analyze complex data, identify patterns, and make informed decisions faster than ever before. Agentic AI will change decision making and improve situational awareness in organizations by providing faster data analysis and prediction intelligence.

Your Workforce, Upskilled:

Empower your teams to manage complicated projects by collaborating with AI agents—trusted digital teammates that employees can delegate work to and teach new tasks.

Seamless Integration:

Our GSX platform lets you orchestrate AI agents that seamlessly connect disparate applications and data sources, breaking down silos and promoting cross-functional collaboration.. Map decisions and actions that can be automated between previously siloed data and processes prioritizing improved user experience and efficiency.

Robust Security and Governance:

GSX includes advanced tools and strict guardrails to ensure secure and ethical implementation of AI, including legal and ethical guidelines on autonomy, liability, security and data privacy.

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

 

Gartner, Innovation Insight for the AI Agent Platform Landscape, Leinar Ramos, Gabriele Rigon, Gary Olliffe, David Pidsley, Arun Chandrasekaran, Radu Miclaus, Tom Coshow, Haritha Khandabattu, 26 March 2025

 

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose

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