Modern Building Experience

Key Business Use Cases: Modern Building Experience

Overview of Flow Builder

Working with AI is a team sport and we have tools for everyone. Traditional developers enjoy the familiarity of working with JSON objects and Javascript while non-developers gain superpowers via a drag-and-drop interface. The speed of development is days to weeks, not months to years.

Management of AI agent and skill ecosystem
The challenges of adoption and discovery plague the industry, ranging from the mega VAs like Siri and Alexa (which are often glorified egg timers) to random AI agent building within organizations. The proliferation of AI agents and skills exacerbated the situation exponentially. Most of our competitors in the agentic AI space build specialized AI agents, rather than being suited to managing an ecosystem of skills and hundreds of AI agents. Our platform remains unique in this area, and we will continue to invest heavily in areas such as security, management, strategy facilitation, and skills management across the organization.

No-Code

No-code builder
1,200+ pre-built steps can be pulled from the Library to create incredibly sophisticated conversational applications with no-coding required.

Built for citizen developers
80% of our platform’s users are non-developers.

Configure logic without coding
Non-developers just need to sequence and configure the logic as their use case requires. We focus less on pre-created complete solutions (in fact, we don’t believe it is possible to offer complete solutions for complex scenarios; it is only possible to offer complete solutions for very basic ones), and focus more on starter packages to equip customers for building (teach a man to fish…).

Low-Code

Low code configuration options
Crack open any Step if you’d like to tweak something by writing some Javascript, or view the logs to troubleshoot.

Integrated developer environment
Buy, manage, and oversee phone numbers easily. Choose from International and/domestic numbers (Long code/DID, short code, Toll- free) number, and have the option for number pooling.

Edit Library templates as needed to suite enterprise requirements
Crack open pre-built components and have full access to customize them.

Full-Code

Full code optionality
Write your own functions and build your own UI elements using common languages and SDKs (e.g. JavaScript, JSON, VUE.js, NPM packages, etc.)

Build reusable UI elements
Developers can create steps to be reused by non-developers and by departments across the enterprise.

Export and import code
Export and import sections of code or code for entire workflows.

Library of 1,200 templated, editable, and reusable components

Composable objects
Since many enterprises come to us with complex, custom requirements, we’ve found that our investment in composable objects has really paid off. Advanced tooling to kick-start automation makes a really big difference, and we’ve spent a lot of time to make these advanced tools feasible to use. Generally, we find that 90% of what our customers need is already available within our Library (with pre-built building blocks, deep channel integrations, and reusable components), leaving our customers with around 10% of their requirements requiring custom development.

Domain specific steps
Steps and flows in library include some that are specific to different Industries, use-cases and domains.

Channel integrations
The OneReach.ai platform supports native integration with every channel listed in this survey (see section “Native Channel Integrations” for specifics on which channels) and any others using our deep integration toolkits. OneReach.ai leads the market in channel flexibility because of our large library of existing integrations and because we have a UI that allows you to create custom API steps visually, without requiring coding knowledge. You can integrate within minutes without a development team, and this is one of our greatest strengths as a platform.

Deep integration toolkits
It is important to note that OneReach.ai utilizes “deep integrations” to provide native functionality across all channels, with best practices for each channel built in to our low / no code GUI designer. This is a major differentiator when compared to other platforms that don’t have native integrations (e.g. rely on a third party ‘voice gateway’) or have basic integrations that don’t allow for channel-specific functionality. For example, our integrations toolkit with Slack allows users to take advantage of the fullness of Slack’s features to create better designed interactions and conversations (threads, buttons, etc.). They offer a variety of application surfaces (messages, modals, app home, uploads/posts), entry points or initiation actions (slash commands, shortcuts, chat messages, emoji, any other events), and a variety of formatted and interactive components (Block Kit, unfurling and basic formatting like mentions and Markdown). Take in combination, it lets you create better-designed conversations and interactions, using the right mixture of these tools for the user’s goal and the task, rather than being limited to vanilla back and forth interactions.

Composable objects
Since many enterprises come to us with complex, custom requirements, we’ve found that our investment in composable objects has really paid off. Advanced tooling to kick-start automation makes a really big difference, and we’ve spent a lot of time making these advanced tools feasible to use. Generally, we find that 90% of what our customers need is already available within our Library (with pre-built building blocks, deep channel integrations, and reusable components), leaving our customers with around 10% of their requirements needing any custom development. Organizations also have the ability to organize skills and other composable elements in customized ways for different users, based on various factors such as security requirements, location, and specific roles within the company.

Accelerated Design and Development

Continuous integration and deployment (CI/CD)
The implementation of Continuous Integration and Continuous Deployment (CI/CD) is crucial when developing AI agents. Ongoing improvement cycles are what elevate AI agents from simple tools to indispensable assets that are adept at exceeding user expectations.

Gather feedback
The OneReach.ai platform gives designers the ability to gather valuable feedback from users in real time and implement a robust, continuous improvement and development process.

Continual release and deployment without interrupting experience
These capabilities enable the continuous release and refinement of skills, ensuring that AI agents evolve in line with user needs and expectations. As new deployments are made, existing conversations can complete on their current version, while new conversations begin on the updated versions. This ensures a seamless transition for users and maintains the integrity of ongoing interactions. A successful CI/CD (see above) process facilitates continuous release, and the OneReach.ai platform allows for the rapid deployment of improvements, ensuring that the AI system remains responsive to user feedback and market demands. These feedback loops are invaluable, providing real-time insights into how users are interacting with AI agents.

Reusability in skills and components
In traditional development, the idea of reusability is often more aspirational than practical—trapped in the realm of “idea.” Inside an extensible cognitive architecture, however, reusability becomes a reality. Reusability is a cornerstone of the design and development process on the OneReach.ai platform, which freely enables the creation and sharing of components in ways previously unachievable. The integration of conversational AI into the development process changes its very nature and opens up new possibilities for the ways we will create and consume software for automation.

​​Include multimedia in micro UIs within experiences
We recommend going beyond just written and spoken text to include things like photos, video, audio, graphics, haptic feedback, and micro UIs. Certain concepts, like geographical locations, are challenging to convey textually. In this case, a micro UI takes the form of an embedded map within a conversation. The ability to meet users conversationally with a micro UI keeps users in the experience (rather than opening a web browser or map app). This ability also expands the range of possible automation use cases.