OneReach CEO Rich Weborg was recently featured in Software Advice’s self-service report, “How a Customer Self-Service Portal Improves Customer Experience.”

In the report, Rich discussed how customers’ service preferences are changing, and what that means for customer service.

Image courtesy of Software Advice

We believe that self-service is an essential part of a company’s support strategy, as customers are starting to demand quick and easy customer service more than ever before. Businesses that provide self-service will be able to increase engagement and overall satisfaction.

To read the rest of the report, click here, and don’t forget to download our ebook on the seamless customer experience.

Photo by Juhan Sonin under CC 2.0 license.