OneReach’s very own Elias Parker was recently named one of ICMI’s Top 50 Contact Center Thought Leaders on Twitter. If you aren’t following him on Twitter, you should be!

Elias is an active member and thought leader in the emerging communication ecosystem; he also regularly contributes to each week’s #ICMIchat. Check out some of his tweets below and follow him on Twitter at @eliasparker.

Congratulations, Elias! We know you’ll continue to do great things!

So cool to see our product (@OneReach) utilized by The USA Pro Cycling Challenge & fans! https://t.co/6h4EsDQMXO #ProChallenge #CustServ

— Elias Parker (@eliasparker) August 19, 2014

2nd US city to unveil new 311/text-for-info service! – @cityofevanston & @evanstonnow: https://t.co/TGgXqjOuVT #311 #cctr #smartcity

— Elias Parker (@eliasparker) August 16, 2014

Dear businesses everywhere, don’t text me (automated or not) if I can’t text you back. #CustomerService #CX #CustServ #StartListening

— Elias Parker (@eliasparker) August 12, 2014

A2: I hope some of you track the # of smileys customers type via SMS, web-chat or social. #ICMIchat #funAndProductive

— Elias Parker (@eliasparker) August 12, 2014

Eh-hem….”Send AND RECEIVE text messages to improve customer service”. https://t.co/WVHEVJQeVq https://t.co/TkYilkwZzt

— Elias Parker (@eliasparker) August 8, 2014