Happy Friday! Here’s our picks for the best customer service, customer experience, bot and mobile articles of the week, in no particular order.

Why customers will bail on your chatbot … and your brand | Venture Beat

Hamburgers, French Fries and Customer Service | CustomerThink

Messaging is the most important part of mobile strategy: Forrester analyst | Mobile Commerce Daily

Haters are the Canary in the Coal Mine for Your Company | CX Journey

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