“Thinking” AI Agents Are the Future of Customer Service
In recent years, AI has rapidly transformed how businesses handle customer service. According to Salesforce’s State of Service report [1], organizations rely on AI and automation, with 93% of service professionals at companies investing in AI reporting that the technology saves them time while enhancing customer experiences and reducing costs. One of the most groundbreaking […]
Increasing Business Longevity with Organizational AGI
Today, business longevity hinges not on being the biggest but on being the most adaptable. The focus has shifted from dominating markets to nimbly fitting into them. With 92% of Fortune 500 companies already leveraging AI technology [1], there’s no time to hesitate. Embracing organizational artificial general intelligence (OAGI) as a framework for integration offers […]
The Power of Retrieval-Augmented Generation in Information Management
Information overload is a major headache for organizations. The 2023 Microsoft Work Trend Index [1] reveals that 62% of survey respondents struggle with spending too much time searching for information during their workday. Companies are inundated with mountains of reports, memos, and emails that are often disorganized and difficult to search. Large language models (LLMs) […]
From Siri to “Superagents”: Tailoring AI Agents for Your Business
In today’s rapidly evolving AI landscape, 40% of executives [1] identify AI and virtual assistants as the most critical innovations for their companies. With an average ROI of around 300% from implementing virtual assistants, the value they bring is undeniable. Until recently, pre-designed, personal, AI-driven software like Siri, Alexa, and Google Home were often the […]
AI Agents and the Future of Conversation Design
Key takeaways: Ever chatted with a bot and felt like you were stuck in a bizarre game of 20 Questions? You’re not alone. According to Callvu’s survey [1], 81% of respondents said they would rather wait to talk with a human agent instead of using a chatbot to resolve their problems. But what if there […]
Repairing Customer Engagement with AI Agents
Key takeaways: The ongoing relationships customers have with businesses feel stuck in a grim sort of limbo, providing lackluster results for both parties. Despite companies spending more money than ever on customer engagement—a Twilio survey from 2023 [1] found that 87% increased their investments in digital customer engagement — most customer experiences still lack the […]
HR and AI: A Powerful Pairing When Done Right
The technologies associated with AI are rapidly transforming the way businesses operate, and the demand for AI-enabled tools is skyrocketing. According to the McKinsey Global Survey on AI [1], 65% of respondents report that their organizations are regularly using generative AI (nearly double the percentage from their previous survey just ten months ago). Additionally, Gartner […]
Take the Multi-Agent Approach to Automating Complex Tasks
The World Economic Forum’s report states that 34% of all business-related tasks [1] are currently performed by machines, and the trend of automating operations continues to grow with the rise of AI agents. In a world where AI agents are revolutionizing the way we work and interact, the concept of AI agents is no longer […]
AI Agents: From Sci-Fi to Business Requirement
The global autonomous AI agents market is projected to reach $28.5 billion by 2028, exhibiting a remarkable CAGR of 43% during this period. [1] The buzz around AI agents has been amplified by the Google Cloud Next ’24 Opening Keynote [2], which unveiled a broad array of AI agents. OpenAI’s GPT-4o reveal turned up the […]