Forrester: 10% of U.S. jobs will be lost to automation in 2019
Raconteur explores how bots are changing the role of Chief Financial Officers (CFO) and their corresponding departments […]
WELCOME TO THE ERA OF THE AI COWORKER
While far from a perfect replacement for humans, artificial intelligence is getting smarter. And fast.
Software 2.0 – Reinterpreting Software
“If you think of neural networks as a software stack and not just a pretty good classifier, it becomes quickly apparent that they have a huge number of advantages and a lot of potential for transforming software in general.” Reinterpreting the way you understand neural networks will completely change the way you think of software. […]
How to Integrate Multiple Channels into a Single Seamless Experience
Today, there are more ways than ever before to connect with your customers. As communication options have evolved and grown, customers have come to expect a seamless communication experience across channels.
Why Your Mobile Strategy Isn’t Complete Without Text Messaging
In today’s world, customer service is no longer restricted to a simple phone call. A recent report from Dimension Data […]
Harris Poll: Customers Prefer SMS Over Phone for Many Tasks, It’s Official.
Historically, companies have incorporated texting into their business strategy for outbound marketing or reminder blasts, […]
Amplifying Management With AI Implementation – PWC
72% of business execs believe AI will be the business advantage of the future.
10 Questions Every Org. Must Consider If In The Race
In order to understand the importance of chatbots and voice bots in today’s business world, you first have to note the context […]
The High Demand for Customer Service via Text Message
One emerging customer service channel—texting via SMS—is turning out to be more important than previously thought. To find out exactly what customer. . [..]