Forrester: 10% of U.S. jobs will be lost to automation in 2019
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Raconteur explores how bots are changing the role of Chief Financial Officers (CFO) and their corresponding departments […]
WELCOME TO THE ERA OF THE AI COWORKER
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While far from a perfect replacement for humans, artificial intelligence is getting smarter. And fast.
Software 2.0 – Reinterpreting Software
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“If you think of neural networks as a software stack and not just a pretty good classifier, it becomes quickly apparent that they have a huge number of advantages and a lot of potential for transforming software in general.” Reinterpreting the way you understand neural networks will completely change the way you think of software. […]
How to Integrate Multiple Channels into a Single Seamless Experience
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Today, there are more ways than ever before to connect with your customers. As communication options have evolved and grown, customers have come to expect a seamless communication experience across channels.
Why Your Mobile Strategy Isn’t Complete Without Text Messaging
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In today’s world, customer service is no longer restricted to a simple phone call. A recent report from Dimension Data […]
Harris Poll: Customers Prefer SMS Over Phone for Many Tasks, It’s Official.
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Historically, companies have incorporated texting into their business strategy for outbound marketing or reminder blasts, […]
Amplifying Management With AI Implementation – PWC
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72% of business execs believe AI will be the business advantage of the future.
10 Questions Every Org. Must Consider If In The Race
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In order to understand the importance of chatbots and voice bots in today’s business world, you first have to note the context […]
The High Demand for Customer Service via Text Message
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One emerging customer service channel—texting via SMS—is turning out to be more important than previously thought. To find out exactly what customer. . [..]