Not finding ROI in the chatbot marketplace? Here are some potent lessons from a century ago.
You can’t have a serious discussion about conversational AI or hyperautomation without talking about communication channels.
Now that we’ve all readjusted to life after the Gartner IT Symposium in Orlando, it’s time for some customary reflection on the many experiences that were offered.
This hot sauce is like intelligent communication fabric, connecting the many elements that make up nachos and giving them a common purpose: to be better.
Recently, I was asked about voice replication technology and whether there were potential applications in human resource management scenarios, like replicating a CEO’s voice for internal communications. The timing of the question was interesting because the answer ties directly to something I’ve been thinking a lot about: the skeuomorphic phase of conversational design that we’re […]
There’s a common misconception in the marketplace that conversational AI basically comes down to people talking to machines. For anyone eager to capitalize on the opportunities conversational AI affords, this is a dangerous line of thinking. Part of the confusion arises from a fundamental misunderstanding of the technologies that allow machines to understand human language, […]
Concierge bots, super bots, master bots, triage bots – call them what you will, but they may not be the answer.
Why Fast Company labelled OneReach.ai as a World Changing Idea
CS 2.0 has won a Gold 2020 Edison Award for the innovations in AI applications.
UX Magazine assessed each vendor on Gartner’s list of conversational AI platforms and found OneReach.ai to be “in a class of its own.”