OneReach.ai Receives Highest Scores from Gartner in Customer Service and Human Resources Use Cases!
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Category: Contact Center
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Gartner names OneReach.ai a Leader in Magic Quadrant
OneReach.ai named a LEADER in the inaugural 2022 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms.
Read MoreThe Death Of The Call Center
In the spring of 2020, as the pandemic began to intensify, CEO Rob Locascio of…
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Year End Review: Customer Service Trends in 2015 and Beyond
As we look back on 2015, it’s tempting to refer to that age-old adage: “The…
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Why Contact Centers Should Offer Texting to Customers
This post originally appeared on ICMI. The use of digital channels for customer service is…
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All Call Center Metrics Are Important. But Have You Tried Using This One?
There are a lot of call center metrics out there that measure customer satisfaction—CSAT, Net…
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Contact Centers Will Go Digital By 2017
Contact centers need to get ready to get digital. According to the 2015 Global Contact Centre…
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7 Reasons Your Contact Center Needs Cloud-Based SaaS
People often get criticized for having their head in the clouds, but for your contact…
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How to Provide the Ultimate Contact Center Experience
Providing the best customer experience can be a daunting task, but Whitepages’ Jordan Reynolds has…
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3 Tips for Creating a 21st Century Contact Center
No matter what industry your business is operating in, it can undoubtedly benefit from multiple…
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