OneReach.ai Receives Highest Scores from Gartner in Customer Service and Human Resources Use Cases!
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OneReach.ai Receives Highest Scores from Gartner in Customer Service and Human Resources Use Cases!
Read MoreOneReach.ai named a LEADER in the inaugural 2022 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms.
Read MoreIn the spring of 2020, as the pandemic began to intensify, CEO Rob Locascio of…
Read MoreAs we look back on 2015, it’s tempting to refer to that age-old adage: “The…
Read MoreThis post originally appeared on ICMI. The use of digital channels for customer service is…
Read MoreThere are a lot of call center metrics out there that measure customer satisfaction—CSAT, Net…
Read MoreContact centers need to get ready to get digital. According to the 2015 Global Contact Centre…
Read MorePeople often get criticized for having their head in the clouds, but for your contact…
Read MoreProviding the best customer experience can be a daunting task, but Whitepages’ Jordan Reynolds has…
Read MoreNo matter what industry your business is operating in, it can undoubtedly benefit from multiple…
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