You’ve heard all about the benefits of text messaging for business— text has a 98%…
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How to Provide Great Customer Service Across the Globe
There are 7.125 billion people in the world. Each person is a unique, complex individual…
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The ‘Magic’ Model – How To Instantly Build Your Own SMS Concierge Service
After graduating from YCombinator back in February, a startup called Magic, an SMS concierge service,…
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5 Questions You Need to Ask About Your Omnichannel Customer Experience
Whether we admit it or not, today’s customer experience is all about omnichannel. People are…
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How Voice and Text Can Increase Your Mobile App Downloads
Many of today’s top businesses offer a mobile app, and all of them are looking…
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How Text Tech Support Can Cut Back On Costs
Companies generally provide tech support through phone or email, so when some companies began providing…
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3 Tips for Creating a 21st Century Contact Center
No matter what industry your business is operating in, it can undoubtedly benefit from multiple…
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