How to Get Customers to Text Your Business
You’ve heard all about the benefits of text messaging for business— text has a 98% open rate compared to 20% for email, 90% of texts are read within three minutes, etc. In addition, 64% of customers want to text your business. All that’s great. You love it. But how do you actually do it? We’ll […]
How to Provide Great Customer Service Across the Globe
There are 7.125 billion people in the world. Each person is a unique, complex individual with their own likes and dislikes. Unfortunately, less than 50% of global businesses offer personalized customer service, despite a desire from 70% of customers. And while 69% of customers expect businesses to link communication channels together in real time, only […]
The ‘Magic’ Model – How To Instantly Build Your Own SMS Concierge Service
After graduating from YCombinator back in February, a startup called Magic, an SMS concierge service, went viral, wowing Americans with the prospect that they could order almost anything via text message and have it show up at their door – not to mention the $12 million investment they garnered from Sequoia Capital, with a $40 […]
5 Questions You Need to Ask About Your Omnichannel Customer Experience
Whether we admit it or not, today’s customer experience is all about omnichannel. People are reaching out to companies on the phone, via text message, through emails and webforms—you name it, someone’s using it. When customers reach out to customer service, they most often use three or more channels, and most businesses offer multiple service […]
How Voice and Text Can Increase Your Mobile App Downloads
Many of today’s top businesses offer a mobile app, and all of them are looking for downloads in an increasingly prevalent mobile market. There were an estimated 138 billion global app downloads in 2014, and that number is set to double to 270 billion in 2017. With over half of American consumers downloading around four […]
How Text Tech Support Can Cut Back On Costs
Companies generally provide tech support through phone or email, so when some companies began providing it through text messages, there was some anxiety. According to practicalecommerce.com, there are 4.3 billion people carrying SMS-enabled devices, and of those, 96% send text messages on a regular basis. Those who have used text-based tech support as opposed to the phone-based […]
3 Tips for Creating a 21st Century Contact Center
No matter what industry your business is operating in, it can undoubtedly benefit from multiple channels of communication. By contacting customers in real-time, your business can make sure they are receiving the attention that they need, when they need it. It’s time to take your contact center into the 21st century with SMS.