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Contextual Memory System

Problem: Conversations create huge amounts of data, and enterprises don’t have the tools to store, analyze, or use it.

 

Solution: The GSX Contextual Memory System automatically collects all of the unstructured data and makes it accessible to AI Agents.

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GSX Contextual Memory System

Session Management and History

  • Persistent long-term memory to maintain context across channels and time (weeks, months, or even years)
  • Store vast amounts of unstructured data for AI agents to use
  • Create a seamless experience that recognizes the user’s identity and preferences across every touchpoint

Canonical Knowledge Management

  • Create a single source of truth that AI agents can search and use
  • Federated access and governance to maintain user roles and entitlements across all connected systems
  • Ensure accuracy with automated “time-to-live” values and ownership assignments, preventing the use of obsolete or unverified information

GSX Lookup Product: AI-Based Search

  • Ask questions and get instant summaries from your documents, databases, and website links
  • Connect to your existing knowledge and APIs instantly, allowing AI to use your most current data
  • Build intelligent AI agents that can solve complex problems with accuracy and efficiency

Audit and Traceability

  • See exactly how and why an AI agent reached a specific conclusion
  • Track how your knowledge base and “memory” evolve over time, with the ability to reference or revert to previous versions of information
  • Generate detailed audit trails
  • Quickly troubleshoot and refine AI behaviors by reviewing the “thought process” behind any interaction

Frequently Asked Questions

No. The GSX acts as an intelligent orchestration layer that connects to your existing data where it lives today. Whether your information is in legacy databases, cloud folders, or third-party apps, we make it “active” without a permanent migration.

  • Federated Access: Connects to your current tools (CRMs, APIs, Websites) in real time.
  • Universal Vectorization: Transforms static files into searchable, queryable assets for AI.

Most systems “forget” a user once a session ends, but the GSX creates a persistent memory that spans weeks, months, or years. This allows your AI to pick up a conversation exactly where it left off, regardless of how much time has passed.

  • Long-Term Recall: Automatically links past interactions to current requests.
  • Seamless Transitions: Eliminates the need for customers to repeat their history or identity.

Standard search looks for keywords, but Graph RAG understands relationships. By mapping the connections between different data points across your business, your AI agents can provide more sophisticated and contextually accurate answers.

  • Relationship Mapping: Understands how a product, a customer, and a support ticket are linked.
  • Beyond Keywords: Delivers deep insights rather than just “best-guess” text matches.

Through the GSX Canonical Knowledge Management system, we introduce lifecycle governance to your data. We assign “ownership” and “expiration dates” to information, ensuring that AI agents only retrieve validated, current facts.

  • Lifecycle Management: Automated “time-to-live” values prevent the use of obsolete data.
  • Validated Sources: Requires specific teams or agents to verify knowledge regularly.

Yes. Our Audit & Traceability features provide full “context lineage,” which is like a family tree for a decision. You can see exactly which document or database entry led the AI to a specific conclusion.

  • Full Decision History: An immutable record of every step the AI took to reach an answer.
  • Compliance Ready: Provides the transparency needed for regulated industries and internal audits.

Lookup acts as a centralized conversational search engine for all your enterprise content. Instead of digging through multiple platforms, users can simply ask a question and receive a summarized answer pulled from various files and URLs.

  • Centralized Retrieval: Integrates data, files, and website content into one searchable system.
  • Conversational Interface: Summarizes complex documents into simple, actionable responses.

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