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OneReach.ai Named a Leader in The Forrester Wave™: Conversational AI For Customer Service, Q2 2024 Report

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May 22, 2024

OneReach.ai Named a Leader in The Forrester Wave™: Conversational AI For Customer Service, Q2 2024 Report

Home > Blog > OneReach.ai Named a Leader in The Forrester Wave™: Conversational AI For Customer Service, Q2 2024 Report

OneReach.ai has been prominently featured as a Leader in The Forrester Wave™: Conversational AI For Customer Service, Q2 2024 report. Combined with being recognized as a leader across similar reports from analysts like Gartner, IDC, and Everest, this solidifies OneReach.ai’s status as a top platform for orchestrating AI agents.

As enterprises increasingly embrace the transformative capabilities of conversational AI, we take pride in playing a role in elevating customer service excellence. Generative Studio X, our platform for crafting and orchestrating advanced AI agents, was designed to enhance user experience for customers and employees.

Congratulations to the entire OneReach.ai team, our valued customers, and partners for their unwavering support and collaboration over the years!

The Importance of Forrester’s Wave Report

81% of individuals claim that receiving good customer service increases the likelihood of their return.

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Consequently, customer service leaders are increasingly seeking innovative digital solutions tailored to meet customer needs. Conversational AI vendors can provide valuable assistance in developing customer self-service applications equipped with natural interfaces and highly adaptable AI agents. This allows businesses to elevate the customer experience at unprecedented levels. 

Forrester identified the most significant conversational AI providers for customer services and evaluated them across 23 criteria based on their current offerings, strategy, and market presence. The Forrester Wave™: Conversational AI For Customer Service, Q2 2024 report serves as a valuable asset for customer service providers, offering insights to review conversational AI vendors and choose the most appropriate one for collaboration. 

With the release of this latest Wave report, all of the major analyst groups have now compiled detailed evaluations of conversational AI platforms. OneReach.ai has been named a leader across all of them.

Explore a Conversational AI Playground with Generative Studio X (GSX)

The latest evolution in conversational AI platforms, GSX revolutionizes the creation of conversational interfaces through its innovative no-code/low-code ecosystem, seamlessly integrating advanced AI capabilities. Global organizations are using GSX to orchestrate AI agents, creating Intelligent Digital Workers (IDWs), that standardize communications and orchestrate existing software to automate real work. 

Our Generative Studio X platform has also won numerous awards for Best AI Product in HR, Best Innovation in Artificial General Intelligence, Best AI Product in Telecom, and others, from award programs including the Edison Awards, CogX, FastCompany, which have recognized other innovators like Dyson, SpaceX, IBM, 3M, Microsoft, and Honeywell. Combined with previous leader acknowledgements from other analyst groups, including Gartner and IDC, this cements OneReach.ai’s dominance in a field where seamless AI integration is paramount. 

Spearheaded by our visionary CEO and co-founder, Robb Wilson, the dedicated team behind GSX is engineering groundbreaking tools that are redefining how organizations interact with AI technology. Onereach.ai equips organizations with the tools needed to develop and manage their own AI-driven conversational ecosystems, akin to those used by leading tech companies for virtual assistants like Alexa, Siri, and Google Assistant. 


Get The Forrester Wave™: Conversational AI For Customer Service, Q2 2024 report for further details.

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