OneReach.ai, renowned for its innovative conversational AI technologies and services for crafting conversational AI applications, has earned the distinction of being named r in the Conversational AI Platforms For Employee Service Landscape, Q1 2024 Report by Forrester.

This accolade reflects the relentless effort and commitment of the OneReach.ai team. We are thrilled to include this acknowledgment from the Forrester team among our esteemed recognitions.

The Value of the Forrester Repost

Across various departments, including IT, or HR, conversational AI technology is swiftly becoming integral, infusing natural language-based interactions and automations into diverse tasks. 

Conversational AI systems designed to help employees are being integrated with internal teams to foster self-service solutions across organizations. This integration not only speeds up problem-solving times but also allows employees to self-service with things like policy questions, devices, technical troubleshooting, PTO requests, etc.

These systems serve primarily to:

• Automate routine service requests
• Assist service desk agents through “agent assist” features
• Promote generative orchestration by integrating and managing multiple generative models

By focusing on these key areas, employees can set a new standard for operational efficiency and user experience using generative AI.

Generative Studio X (GSX) Platform by OneReach.ai

The most recent version of our conversational AI platform, Generative Studio X (GSX), introduces groundbreaking tools for a no-code/low-code ecosystem that seamlessly integrates conversational AI capabilities. Led by a dedicated team, including OneReach.ai’s co-founder and visionary CEO, Robb Wilson, GSX stands as a leader in redefining the creation of conversational interfaces through its adaptable design strategy.

GSX empowers organizations to streamline their processes without requiring deep technical expertise. The essence of GSX is leveraging conversational dynamics, enabling interactions with the system in natural language and utilizing intuitive, visual programming methods such as drag-and-drop.

Check Forrester’s Conversational AI Platforms For Employee Service Landscape, Q1 2024 report for more information.