As a cutting-edge provider of enterprise conversational AI technologies and services for developing conversational AI applications, OneReach.ai has been recognized as a Leader in the IDC MarketScape: Worldwide General Purpose Conversational AI Software 2023 Vendor Assessment report.

This is a testament to the hard work and dedication of the team at OneReach.ai, and we are excited to count IDC MarketScape’s inclusion among our 2023 recognitions.

The Value of the IDC Report

This IDC study provides an assessment of the conversational AI software market for general-purpose applications using the IDC MarketScape model. The analysis covers a range of vendors active in the conversational AI software platform market, focusing on platforms capable of building conversational AI applications for a variety of use cases.

The IDC MarketScape report evaluates vendors based on their competencies, strategic approaches, and market presence. It identifies the key factors that are considered critical to achieving success in this area, both in the near future and over the longer term.

Two main dimensions measure success in the IDC MarketScape: 

• Capability
• Strategy 

The Capability dimension assesses a vendor’s product quality, market approach, and operational effectiveness in the near term. The Strategy dimension examines how well the supplier’s strategies meet customer needs in the 3-5 year perspective.

Why Choose OneReach.ai?

IDC’s MarketScape report notes that organizations should consider OneReach.ai if they are looking for an enterprise conversational AI platform that offers multilingual, multi-channel conversational AI with a low-code development environment. Our platform’s event-based integration and APIs enable close collaboration with organizations in co-creation and development. 

An international market research company recognized OneReach.ai’s benefits for its automated business processes through integration into back-end systems, SaaS, and on-premises deployments, and for its GDPR compliance. OneReach.ai works with partners, such as OpenAI, and we conduct our own R&D to extend the platform with generative AI capabilities to make it easier to use and more comprehensive.

The latest version of our platform, Generative Studio X (GSX), is a low-code conversational AI platform for building advanced, integrated customer communications, including voice-based applications and chatbots. 

As the report highlights, OneReach.ai is likely to suit customers of all sizes due to its flexible pricing, as well as advanced features such as enhanced contextual awareness for virtual or live conversations with agents.

Check IDC MarketScape: Worldwide General Purpose Conversational AI Software 2023 Vendor Assessment report for more information.