November 30, 2023
OneReach.ai named in “The Conversational AI for Customer Service Landscape, Q4 2023” report by Forrester Research
OneReach.ai has been listed among the top 30 A-list vendors in the Conversational AI For Customer Service Landscape, Q4 2023 report by Forrester Research.
We would like to extend our heartfelt gratitude to the entire OneReach.ai team for their dedication and hard work. We are proud to add Forrester’s inclusion to our growing list of acknowledgments for 2023.
Business Value of the Report
Forrester Research’s recent publication spotlights 30 distinguished companies specializing in conversational AI that enhances client interactions. This report is meant to inform businesses trying to integrate conversational AI systems into their customer engagement strategies, particularly for developing interactive chatbots and virtual assistants (IVAs).
These technologies are crucial when self-service isn’t feasible, providing a smooth transition to human support and streamlining the support process. Self-service systems underpinned by conversational AI act as a bridge, fulfilling customer needs efficiently and enabling organizations to cut costs significantly by minimizing the need for extensive human support.
Generative Studio X (GSX) Conversational AI Platform
The latest iteration of our conversational AI platform, Generative Studio X (GSX), provides innovative no-code/low-code creation tools that incorporate conversational AI fluidly. Spearheaded by our team, including the co-founder and CEO of OneReach.ai, Robb Wilson, GSX is at the forefront of transforming how conversational interfaces are crafted, thanks to its flexible design approach.
The GSX conversational AI platform enables organizations to automate their workflows without needing any specific technical knowledge. It’s all about the power of conversation, allowing users to interact with the platform using natural language, and employ simple, visual, drag-and-drop programming techniques.
Check Forrester’s Landscape report for more information.
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