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Deliver faster, more reliable telecom services with OneReach.ai, reducing operational complexity, optimizing network operations, and improving employee and customer experiences.
Transform telecom operations with enterprise-secure, carrier-grade AI-native automation. OneReach.ai enables communications service providers to orchestrate complex customer, network, and operational workflows across systems.
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Handle customer inquiries, plan changes, and interactive support across web and mobile channels.
Guide users through SIM ordering, device selection, and plan setup without store visits.
Pivot technical calls to visual chat for guided modem resets and connectivity checks.
Detect outages, automatically notify internal teams, and inform users before they contact support.
Intercept missed support calls and pivot to SMS to resolve issues asynchronously.
Recommend data upgrades or fiber packages based on usage history and user needs.
Automate service appointment booking, rescheduling, and technician coordination.
Provide staff with instant knowledge base access, meeting management, and daily operational summaries.
Engage inactive users or churn risks with targeted offers through outbound SMS and WhatsApp.
Automate complex inquiries, explain charges, and process payments across voice and text channels.
Enterprise-Grade Security and Compliance
GSX supports enterprise security, data governance, and compliance requirements critical for telecommunications environments, including regulated data, auditability, and operational control.
Scalable Agent Orchestration
Telecom providers can deploy and manage AI agents at scale, seamlessly integrating with existing OSS/BSS systems and delivering consistent experiences across voice, chat, web, and mobile.
4.7/5
Their platform has a great deal of flexibility and has been able to provide all the required functionality we need for the use cases we are building for.
Associate Director - Product Management - Telecommunication
OneReach.ai encompasses several factors that elevate it beyond other choices. It's communication fabric, intelligent digital worker framework, and conversational UX.
Principal Enterprise Architect. - Retail
Great at proving Al Solutions with in-depth customization for any use case. Great leadership and support team.
Senior Al Engineer - Transportation
The flexibility and openness of their platform allows tighter integrations with our existing investments like CRM and our GenAI RAG implementation.
Head of Business Platforms - Telecommunication
OneReach. Ai was a breath of fresh air when compared to the legacy chatbot solution we had.
Architect - Telecommunication
The engagement from the OneReach team has been fantastic ever since I first engaged with them 15 months ago.
Group Product Manager - Telecommunication
Automate Tasks, Workflows, and Processes with an Agentic AI Platform