The Truth About Agentic AI

OneReach.ai has real holistic tools and solutions, not hype

Organizations are revolutionizing
operations with Agentic AI

The effective orchestration of AI agents is rapidly becoming a cornerstone of successful organizations worldwide. This approach to technology empowers AI agents to make decisions and take action based on objectives with clear guardrails, rather than the deterministic set of rules that make legacy software rigid and unwieldy. It’s an approach that OneReach.ai has been facilitating for years.

Our customers are tapping into unprecedented efficiency and innovation with our award-winning GSX platform—building safe and secure agentic solutions that harness these transformative technologies.

 

Our cutting-edge platform allows organizations to orchestrate AI agents freely in an open environment for harnessing the best technology available in the marketplace, as well as legacy systems. This work is as exciting as it is complex, and OneReach.ai provides you with the required tools and a strategic partner that brings the expertise and support needed to succeed with agentic AI.

OneReach.ai named in "Top Strategic Technology Trends for 2025: Agentic AI" report from Gartner

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What is
Agentic AI?

Agentic AI goes well beyond simple automation by leveraging composable architectures that allow orchestrated AI agents to:

  • Analyze data
  • Plan strategies
  • Execute tasks
The traditional approach to automation requires specific instructions. AI agents operate from objectives, acting with guardrails to achieve predetermined goals. A truly agentic approach combines various techniques and technologies associated with AI with components like memory, planning, sensing, and tooling, as well as guardrails to complete tasks safely and reliably. This means more intelligent, responsive, and efficient operations across an organization.

Key Abilities of AI Agents

Autonomy:

AI agents can perform tasks independently

Goal-oriented:

AI agents are focused on achieving specific outcomes without requiring specific instructions

Adaptability:

AI agents can learn and adjust to different environments

Dynamic output:

AI agents can receive goal instructions, iterate on tasks, and delegate them with dynamic information

AI agents with these abilities can be orchestrated to complete tasks securely across an organization. AI agents can operate legacy software behind the scenes, effectively utilizing all kinds of data and guided by humans in the loop. This AI-first approach leads to better outcomes for individual interactions and creates an ecosystem where technology can act on behalf of users and operate safely with human hands at the wheel.
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What does this mean for your organization?

Improved Efficiency:

Automate complex processes and workflows across your organization, leading to significant time and cost savings. For example, agentic AI can automate customer experiences using data analysis to make highly calculated decisions at each step.

Enhanced Decision Making:

AI agents can analyze complex data, identify patterns, and make informed decisions faster than ever before. Agentic AI will change decision making and improve situational awareness in organizations by providing faster data analysis and prediction intelligence.

Your Workforce, Upskilled:

Empower your teams to manage complicated projects by collaborating with AI agents—trusted digital teammates that employees can delegate work to and teach new tasks.

Seamless Integration:

Our GSX platform lets you orchestrate AI agents that seamlessly connect disparate applications and data sources, breaking down silos and promoting cross-functional collaboration.. Map decisions and actions that can be automated between previously siloed data and processes prioritizing improved user experience and efficiency.

Robust Security and Governance:

GSX includes advanced tools and strict guardrails to ensure secure and ethical implementation of AI, including legal and ethical guidelines on autonomy, liability, security and data privacy.

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

 

Gartner, Top Strategic Technology Trends for 2025: Agentic Al, Tom Coshow, Arnold Gao, Lawrence Pingree, Anushree Verma, Don Scheibenreif, Haritha Khandabattu, Gary Olliffe, 21 October 2024

 

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose

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