Agentic AI Orchestration: Automating Complex Workflows in 2025

The effective orchestration of AI agents has emerged as the peak organizations will spend 2025 clamoring to reach. The power of AI agents in  business workflows is immense. AI agents are now adept at understanding, processing, and responding to human language in a natural, conversational manner. With the proper architecture, AI agents can become collaborators that can do real work on our behalf.

In their “Quick Answer: Beyond RPA, BPA and Low Code—The Future Is BOAT” report [1], Gartner identifies an emerging class of software that “enables enterprises to automate and orchestrate end-to-end business processes while connecting multiple enterprise systems of records via any applicable integration method.”

End-to-end business processes can be incredibly complex and often require information from multiple data sources, as well as functionalities that are ferreted away inside of legacy software systems. Agentic AI orchestration makes it possible to thread disparate elements together and put them behind a conversational interface. 

Creating this kind of technology ecosystem is challenging work, and there’s no switch that orgs can flip to turn one on. The process of automating complex workflows begins with identifying meaningful use cases and quickly propping us AI agents that can be evolved and iterated on at a rapid pace.

Look to Task-Switching

Task-switching provides low-hanging fruit as organizations look for use cases to build agentic solutions around. For many people, a significant portion of “work” involves jumping between browser tabs and apps, navigating sub-tasks that are as annoying as they are unnecessary.

Rohan Narayana Murty, Sandeep Dadlani, and Rajath B. Das performed a five-week study of 20 teams across three Fortune 500 companies, creating a dataset of 3,200 days of work. They discovered that, on average, the cost of each task switch is a little over two seconds. The average user jumped between different apps and websites almost 1,200 times a day. Four hours a week were lost as the people in the dataset reoriented themselves after moving to a new app. According to their findings, five working weeks (or 9% of their annual time at work) was lost to task-switching.

That is a lot of waste, as it takes time for employees to reorient to the larger task at hand each time they have to leap to another browser window or app. As the researchers pointed out in their Harvard Business Review article [2], “Basically, how we work is itself a distraction,” and “A sizable part of [people’s] jobs is to act as the glue between disparate applications.”

Agentic AI orchestration lets conversational AI become the glue between apps. Rather than pogo-sticking between apps, employees can ask an agent to get them the information they need or complete a task using disparate instances of software behind-the-scenes.

Employee-facing automations often present the best opportunities for organizations to build a foundation for agentic AI orchestration. By starting small and automating individual tasks and skills (rather than entire jobs) orgs can find their footing with this elusive technology before making customer-facing deployments. By collaborating with the people inside the organization who can benefit from removing task switching from their daily activities, they can continue to refine automations with feedback from daily users while creating a better work environment for team members.

Improving Internal Workflows, Agentically

Within every organization there are opportunities to automate tasks and skills through the strategic orchestration of AI agentsI. Early automations might seem underwhelming, but the simpler you make your starting point, the sooner you can test and iterate.

Figure 1: Every department within an organization has processes to automate

Source: OneReach.ai

Human Resources is often a useful place to start, as there are numerous opportunities to eliminate task switching and deliver real value to the people who make an organization function. If you pick a process, like candidate screening, there are multiple tasks within it that can be automated, providing relief at specific pain points while also creating opportunities to link the task automations into broader process automations facilitated by AI agents swarming together.

• Initial Screening: The task of identifying qualified candidates for open positions if often long and arduous. Automating it can begin in a number of ways ranging from using AI agents to sift through the unstructured data that applicants provide (in the form of resumes and portfolios) and isolating those that meet a set of predetermined requirements. 

• Second Round Screening: Adding sophistication, an AI agent might follow up with pre-qualified candidates asking a series of questions about their experiences that illuminate whether or not they will be a good cultural fit (e.g. “How have you handled past situations where you felt as though your contributions weren’t being acknowledged appropriately?”).    

• Scheduling Interviews: Once a pool of candidates has been narrowed to those most likely to meet an organization’s needs, AI agents might take the reins in scheduling interviews. This kind of activity is often performed by swarms of agents, each handling different aspects of booking a series of meetings (one might have access to internal calendars, while another is in charge of gathering available times and days for candidates).

• Interview preparation: In this scenario, the person conducting the interviews hasn’t had to worry about the tactical aspects of scheduling. Instead, they’ve been able to study summaries of each candidate that can include as much or as little detail as they’d like. If a hiring manager only wants to see five bullet points that connect to their stated objectives, the AI agent can provide them. If a manager would rather see a multi-page breakdown with data visualizations based on the candidates responses in the second-round screening, that custom view can be created by an AI agent.

• Onboarding: Once a new team member is hired, AI agents can assist with onboarding. All of the required documentation can be gathered using whatever channel the person prefers (like SMS, email, or internal communication software). Training sessions can be planned by a scheduling agent. Another AI agent can monitor an event log and nudge the new hire as deadlines approach.

• Human-in-the Loop (HitL): While this isn’t a specific step in the candidate screening process, the ability to involve humans as needed is critical to the success of agent AI orchestration. Not only does HitL allow for people to step in and move processes forward when AI agents run into problems, it also gives agents opportunities to learn from those people so they can avoid the misstep in future interactions. HitL speeds up the continuous improvement of agentic systems and maintains the integrity of experiences.

Each of these task automations can provide value, and don’t have to be tackled all at once. The kinds of platforms Gartner describes in the “The Future Is BOAT” report allow orgs to perfect each task in the process before threading them together in a process automation that really moves the organization forward. Because these automations are based around core skills that are composable and customizable, it’s also easy to create new automations that can slash task switches elsewhere. For example, An AI agent that is adept at scheduling meetings with multiple participants can be used by any department.

Get Ready and Go

A recent “Agentic AI in 2025” report from Konsulteer points out, half of the organizations they surveyed are currently working on fewer than five Agentic AI projects. The 3% they identify that have more than 20 projects underway are setting themselves apart as innovators. While it’s often tempting for business leaders to sit by and wait to copy their successful competitors, that approach could be fatal in this new marketplace. 

The kinds of platforms Gartner describes, ones that can truly facilitate agentic AI orchestration, reduce process complexity, ease the deployment of AI agents, and enable them to interact with all the tools and systems they need. Once an organization hones these abilities, they become very difficult for competitors to touch.

As Robb Wilson (OneReach.ai CEO and co-founder) and Josh Tyson write in Age of Invisible Machines — the first bestselling book about agentic AI — ”companies that find their stride with these processes become exponentially harder for their competitors to catch up to.”

OneReach.ai’s GSX agentic AI orchestration platform allows organizations to simplify processes, streamline AI agent deployment, and enable seamless interaction with necessary tools and systems. It empowers organizations to model, implement, operate, monitor, and optimize their long-running processes.

Sources:
[1] Quick Answer: Beyond RPA, BPA and Low Code—The Future Is BOAT” report by Gartner

[2] Harvard Business Review article