SXSW 2018 – Tales of Fails & Giant Whales
Why care about SXSW 2018 in August 2017? Aside from hotels getting full already, you don’t want to miss your only chance to weigh in on which sessions and speakers are selected for SXSW 2018 – SXSW panelpicker public voting closes on August 25th! It didn’t take long to realize the sea of folks […]
Weekly Review: 07/18
Happy Friday! Here’s our picks for the best customer service, customer experience, bot and mobile articles of the week, in no particular order.
Weekly Review: 07/03
Happy Friday! Here’s our picks for the best customer service, customer experience, bot and mobile articles of the week, in no particular order.
Weekly Review: 06/19
Happy Friday! Here’s our picks for the best customer service, customer experience, bot and mobile articles of the week, in no particular order.
Weekly Review: 06/13
Happy Friday! Here’s our picks for the best customer service, customer experience, bot and mobile articles of the week, in no particular order.
Why Digital Customer Service must Balance Automation & Human Connection
This guest post is written by Stephan Delbos, Editor & Content Manager at Brand Embassy. The hype surrounding Facebook’s chatbot announcement made it seem like some people were envisioning a Transformers-like takeover of customer service by bots. The introduction of chatbots into digital customer service is great because bots are fast and very efficient. But humans still […]
Weekly Review: 5/31 Edition
Happy Friday! Here’s our picks for the best customer service, customer experience, bot and mobile articles of the week, in no particular order.
The 5 Branches of Conversational Commerce: A Guide to the Bot World
This guest post is written by Jeff Lawson, CEO and cofounder of Twilio. It’s hard to make a right turn down San Francisco’s crowded streets these days without running into a story about bots, conversational commerce, or conversational commerce bots. Bots have reached kale levels of hype. But amidst the noise, there’s something real going […]
Weekly Review: 4/29 Edition
Happy Friday! Here’s our picks for the best customer service, customer experience, bot and mobile articles of the week, in no particular order.
Weekly Review: 4/8 Edition
Happy Friday! Here’s our picks for the best customer service, customer experience and mobile articles of the week, in no particular order.