OneReach CEO Featured On Dell.com
Exciting news! OneReach CEO Rich Weborg was recently featured on Dell.com’s Power More site, which provides information and analysis on technology, business, and gadget-geek culture. In the article, Rich discussed the future of VOIP and unified communications and highlighted three key trends companies should be taking note of, such as channel convergence.
OneReach Featured in CRM Magazine
Exciting news! OneReach CEO Rich Weborg was recently featured in an article from the April issue of CRM Magazine, “Text Takes Precedence as a Customer Service Preference.” In it, he discusses the history of text messaging within business, the advances made in today’s text market, and best practices surrounding the text channel. ‘When texting started, it was […]
OneReach Named One of 50 Colorado Startups to Watch in 2015
Exciting news! Built In Colorado named OneReach as one of 50 Colorado startups to watch in 2015. The list features 50 cloud-software companies all founded in the last five years, spanning the state from Denver to Boulder to Louisville. We’re excited and honored to be one of the 50 startups to watch in 2015! This […]
Coca-Cola Ditches Voicemail for Text at HQ
One of America’s biggest corporations is shaking up its internal communications. Coca-Cola employees are being encouraged to text one another to increase productivity, rather than make outgoing calls and leaving messages. If anyone tries leave a message for a colleague, they’re stopped by an automated message encouraging them to try alternative forms of communication.
OneReach Content Featured in “ICMI’s Most Beloved Articles of 2014”
OneReach was recently recognized in “ICMI’s Most Beloved Articles of 2014,” a yearly round-up that highlights the most buzzworthy and popular articles published on the contact center resource site. Co-written with Leslie O’Flavahan, “6 Strategies for Writing Great Texts to Customers” was ranked the 6th most beloved article of 2014.
Text Support for Small Business Has Arrived with OneReach and Desk.com
Big news! OneReach has joined the Desk.com App Hub, an app marketplace armed with the customer experience tools small businesses need to grow. OneReach’s ActionDesk platform is the only text-enabled, automated phone system available on the Hub, providing a valuable resource for businesses who want to use SMS to reach clients. Harnessing the power of screen […]
OneReach Featured in InnovatioNews
During Denver Business Week, OneReach’s Elias Parker got to chat with InnovatioNews, a Colorado-based media outlet that highlights Colorado’s innovation community. Parker talked about the company’s growth over the past year and how OneReach takes the time to find employees that fit.
How to Provide the Ultimate Contact Center Experience
Providing the best customer experience can be a daunting task, but Whitepages’ Jordan Reynolds has a few ideas on how to do it. In his blog post, Reynolds writes that customers are looking for a personal, one-on-one interaction, with a small-town, coffee house kind of feel. Reynolds had the chance to talk with OneReach’s Kevin […]
Desk.com: Small Businesses Using Big Tools
Customer service is a strategic advantage, especially for small organizations who rely on word of mouth to grow their business. But having a strategy is not enough- it’s important to use tools that empower every employee to provide customers with the service they deserve.
OneReach Wins Best Software Solution @ Denver Biz Tech Expo
Exciting news (again!) OneReach just won “Best Software Solution” at today’s Denver Biz Tech Expo. We’re honored to have received this award! This is awesome feedback for our team and adds to our belief that texting is capable of re-energizing the business world. The Denver Biz Tech Expo is an annual event highlighting the latest […]