Raconteur explores how bots are changing the role of Chief Financial Officers (CFO) and their corresponding departments […]
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Category: Voice
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Clinton Uses Texting and Voice To Attack Sanders
We’ve written before about how texting could be used for political campaigns. You could use…
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Ben & Jerry’s and OneReach: A Sweet Combination
Climate justice is about to get a little bit sweeter. Ben & Jerry’s is rallying…
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Smart and Fast Fixes for Your Business, Part 3 — Save Money and Reduce Hold Time With Channel Pivot
To view the first post in the series, click here. To view the second post…
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OneReach Crafts Unique Campaign With Stella Artois
Are you ready to say bonjour to the simple life? Stella Artois thinks so. OneReach recently…
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Smart and Fast Fixes For Your Business, Part 2–Answer Less Calls and Help More Customers
To view the first post in the series, click here. If you’re anything like me,…
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Smart and Fast Fixes for Your Business, Part 1 — Make Your Business Phone Smarter
When it comes to balancing customer experience and operational efficiency, it can be really hard…
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How Voice and Text Can Increase Your Mobile App Downloads
Many of today’s top businesses offer a mobile app, and all of them are looking…
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Coca-Cola Ditches Voicemail for Text at HQ
One of America’s biggest corporations is shaking up its internal communications. Coca-Cola employees are being…
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Are You Losing Customers to Hold Time?
For years, contact centers have measured performance by ASA (average speed of answer). An ASA…
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